YH Doll After-Sales Guidelines:

Quality Issues Include:

- Serious defects such as a broken skeleton that renders the doll unusable (excluding broken finger or toe bones).

- Issues requiring secondary hot-melt treatment.

Solutions:

- If a serious quality issue occurs, please contact us. We will arrange for a new doll to be remanufactured and shipped to you.

- For minor issues, please also contact us so we can discuss suitable compensation options.

Robot Sex Doll After-Sales Policy:

1. We do not accept returns for purchased robot sex dolls. Please read our “Return Policy” on yhdoll.comfor more information.
2. The robotic dolls come with 5 months of after-sales service starting from the day of product delivery.

   Customers must use the robot doll properly. Any intentional damage will void the after-sales service.

   Please refer to the “Robot Sex Doll” section on our website for information on the features of the robot doll.

1. If you observe any uncommon occurrences with your robot doll following purchase, kindly cease its usage promptly and contact the vendor or salesperson from whom you acquired it. This will aid us in gaining a clearer understanding of the issue and formulating an appropriate resolution.
2. As we are unable to offer door-to-door maintenance services, we will return the cost of the robot’s functionality in case of damage or malfunction. In the event of more severe issues, we will supply a replacement body.
3. We do not offer repair services that return the doll to the factory.
4. The robot sex doll is considered a consumable product. We offer a 5-month after-sales service period, excluding any damage caused by human interference or malicious intent. Beyond this 5-month period, no compensation or after-sales service will be provided.  

   We understand the appeal of purchasing a sex doll with robotic functions that can enhance your sexual experience. However, it is important to note that these robot sex dolls have a shorter lifespan than non-robot sex dolls and are considered consumable products. Therefore, we recommend that you carefully consider your decision before purchasing.

Thank you for your understanding and cooperation.

Non-Quality Issues:

- Odor — TPE is a composite material, and a slight plastic smell may be present, which is not a quality defect. All materials used in our factory are safe and non-toxic. If the odor is a concern, we can provide rubber blocks free of charge for you to assess the acceptability.

- Design — The product’s design is not a valid reason for return.

- Unmet Expectations — The factory photos of the sex doll will be shared and confirmed with the customer before shipment. The commercial images are for reference only, and variations may occur due to lighting, angles, or venue differences. Please prevail with the factory photos of the doll.

- Use Damage — It is not considered a quality issue if the doll is damaged due to improper use or normal wear and tear. Minor breaks caused by improper use can be repaired using glue. We will provide the repair glue for free.

- Additional Functions — Features like heating, vocalization, and sex doll robots may be susceptible to damage during transportation or improper use. In such cases, it becomes difficult to provide maintenance services due to high transportation costs. We will refund the additional fees charged for these functions to the agent/buyer.

- Staining — TPE and silicone materials are prone to staining, and any staining caused by wearing dark clothes or other factors is not a quality issue. If staining occurs, we will provide the color removal cream free of charge for each order.

- Parting Line — Our product manufacturing process combines two pieces of mold, creating a parting line. This line is a natural outcome of the manufacturing process and not a quality issue.

- Transportation Damage — If the product is damaged during transportation, please coordinate with the freight forwarder for compensation.

After-Sales Support:

For non-quality related issues, excluding Transportation Damage, we are committed to maintaining good cooperation and upholding the brand’s reputation and agents. We will assist the agent in resolving such problems.

Disclaimer:

- Age Restriction — Due to the nature of adult products, individuals under 18 and children are prohibited from using them.

- Proper Storage — Please keep the product secure after purchase and away from the reach of children. The company bears no responsibility for any consequences resulting from improper storage or children’s exposure to the product.

- Public Display — Nudity should not be displayed in public places. Any adverse consequences arising from such actions are the individual’s responsibility, and the company shall not be liable.

- Disease Spread — This product is personal, and the company cannot be held responsible for the spread of diseases caused by private transfers, sales, or purchases.

- Originality — The head and body of all our products result from the sculptor’s imagination and are not intended to infringe on any characters. Any similarities are purely coincidental.

- Responsible Disposal — If the product is no longer needed, please refrain from discarding it in public spaces.

- Electronics Usage — The company holds no responsibility for accidental losses resulting from improper use of electronic features, such as sound generation and heating.

We hope that these after-sales service instructions clarify our policies and procedures. Should you have any queries or concerns, please do not hesitate to contact our customer service: service@yhdoll.com. Your satisfaction remains our top priority.

Best regards,  

YH Doll Team  

Website: yhdoll.com

Personal Use— Our physical dolls are designed for personal use. For reasons of hygiene and customization, we regretfully cannot support unreasonable return and exchange services. We urge all customers to thoroughly review the product’s design, principle, structure, and composition materials before purchasing. By proceeding with the purchase, it is understood that you have acknowledged and accepted these aspects.Inspection on Receipt— When receiving your order, please inspect the product before signing for it. Once the doll has been used, the manufacturer cannot accept returns. Should you encounter any quality issues after signing, please get in touch with our customer service and sales teams immediately for resolution. We will assess the situation and provide an appropriate solution.

We are committed to delivering premium-quality love dolls along with outstanding customer service. However, due to the intimate nature of these products and important hygiene standards, we enforce a strict “No Return” policy for all love dolls purchased through our platforms.

Please carefully review and understand the following terms before placing an order.

Hygiene and Health Considerations

• Love dolls are personal intimate items that come into direct contact with the body. For the health and safety of every customer, we cannot accept returns once the packaging has been opened or the product has been used.
• Prior to shipping, we supply detailed photos and videos of your specific doll for final approval.
• Every doll leaves our facility newly manufactured, carefully inspected, and securely sealed. We cannot ensure the same level of integrity once it has been delivered.

Customization

Most of our love dolls are made-to-order or customized according to your selected options. Once production starts, returns are no longer possible.

Privacy and Discretion

• Respecting the sensitive nature of these products, we place the highest priority on customer privacy. Returned dolls cannot be resold or reused for hygiene and ethical reasons, which is why we maintain a no-return policy to protect everyone’s confidentiality.

Damage or Manufacturing Defects

• Each doll undergoes rigorous quality control before shipment. If you receive an item with a genuine manufacturing defect or transit damage, please contact our customer support team within 3 daysof delivery. We will evaluate the issue and work with you to provide a suitable resolution, such as repair or replacement.

Order Cancellation

• Should you need to cancel an order, reach out to our support team as soon as possible. Cancellations are generally only accepted before production has begun.
• Please review our shipping policy prior to ordering. For cancellations due to change of mind, incorrect ordering (without repurchase), or personal preference that result in a full refund, PayPal transaction fees will not be covered by us and will be deducted from the refund amount. The refund will reflect the actual amount we received after fees.

We recognize that choosing a love doll is an important decision, and we are dedicated to providing comprehensive information and assistance to help you select the perfect one. Our team is always here to answer any pre-purchase questions you may have.

By completing your purchase, you confirm that you have read, understood, and agree to this Return Policy. If these terms do not align with your expectations, we respectfully ask that you do not proceed with the order.

Thank you for your understanding and cooperation.

YH Doll Team  

Email: service@yhdoll.com  

Website: yhdoll.com

At YH Doll, we deeply understand and respect the importance of your privacy. We maintain a strict privacy policy to ensure that all your data is handled securely and in full compliance with the latest regulations. All our employees are thoroughly trained to manage your information responsibly and with the highest regard for your privacy. We are committed to protecting your personal information and ensuring you are fully informed about how we collect, use, and safeguard it.

This Privacy Policy explains how we collect, use, store, and share any information we obtain from you when you visit our website (yhdoll.com) or purchase our lifelike love dolls.

Information We Collect

Protecting your personal information is a top priority at YH Doll. We only collect the information you voluntarily provide, such as your name, shipping address, email address, and payment details when placing an order. We may also gather data about your browsing activity on our website (e.g., pages visited and time spent) through cookies, web beacons, and similar technologies. These tools help us better understand customer behavior and improve your overall experience on our site.

We never sell or share your personal information with third parties for marketing purposes.

We process your information to fulfill our contractual obligations (such as processing orders and deliveries) or based on our legitimate interests, including sending updates about similar products, improving our services, and preventing fraud. We may also process data where required to comply with legal claims or regulatory requirements.

Disclosure of Your Information

YH Doll will not disclose any personal information collected on our website to third parties without your consent, except where necessary to fulfill your order (e.g., with trusted shipping or payment processors acting as our agents) or when required by law, regulation, subpoena, court order, or other legal processes.

Digital Markers – Cookies

Cookies are small files stored in your browser that contain a unique identifier. They allow us to remember your preferences, keep items in your shopping cart, track your progress, and provide a more personalized experience.

We also use modern technologies like HTML5 web storage, which is more efficient and secure than traditional cookies and can hold larger amounts of data.

These digital markers help us deliver customized content, improve site functionality, analyze usage patterns, and enhance advertising relevance. You can manage or disable cookies through your browser settings at any time. However, doing so may affect certain features of our website.

Security of Your Information

At YH Doll, we take extensive measures to protect your data. We implement physical, electronic, and administrative safeguards, including:

• Secure storage facilities
• Restricted access for authorized personnel only
• Encryption of sensitive information
• Multi-factor authentication
• Regular system monitoring for potential threats

These protections are tailored to the sensitivity of the data we collect, ensuring it remains safe from unauthorized access or misuse.

Retention of Your Information

We retain your personal information only as long as necessary. Marketing-related data (e.g., for newsletters) is kept until you unsubscribe or request deletion. Order and transaction data is retained as required to fulfill contracts or meet legal, tax, regulatory, or dispute-resolution needs—typically up to six years.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Ask for deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications

To exercise any of these rights, simply contact our customer service team. We will respond promptly and within a reasonable timeframe.

We are dedicated to giving you full control over your personal information and ensuring transparency in how it is used.

Contact Us

We are committed to providing exceptional service while protecting your privacy. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please don’t hesitate to contact us at:

service@yhdoll.com

Thank you for trusting YH Doll. Your privacy and satisfaction are our highest priorities.

YH Doll Team  

Website: yhdoll.com