Shipping Policy

Order processing time

We will process the order within two working days.

Production time

Delivery service

*All dolls are free of shipping.Please note that we do not provide transportation services to Islamic countries. Transportation conditions may vary depending on your location. Please feel free to contact us for more information.

*Logistics affected period:From mid November to February of the following year, due to the impact of Christmas and Spring Festival, the speed of international logistics transportation will correspondingly slow down.  If you place an order during this period, your product may take longer to arrive. The impact on train, truck, and ship transportation is more pronounced.

Tariff

For products without batteries, customers from the following countries are not required to pay tariffs. The specific transportation method will depend on the international logistics situation at the time of shipment. We will prioritize using the most convenient transportation method. If you have any questions about the shipping method, please contact us before placing an order.

Customers from countries or regions such as Canada, Norway, Switzerland, and South Africa are required to handle customs clearance and pay taxes on their own.

Customers from the following countries are not required to pay customs duties:

America:

U.S.A.

Europe:

britain. Germany, France, Poland, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Hungary, Greece, Latvia, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Romania *, Russia.

*Some Eastern European countries, such as Romania, may require secondary customs clearance and customers need to handle it themselves. If you have any questions, please contact us before placing an order.

Asia:

Japan *, Singapore, Thailand, Hong Kong, Macau, Taiwan.

*For products weighing over 50 kilograms sent to Japan, customers need to pick up the package at the logistics station. If you have any questions, please contact us before placing an order.

Oceania:

These areas in Australia are remote and may require additional shipping fees. Please contact us for a quote before placing an order.

2880-2889,4803-4999,5201-5749,9961-9998,6031-6049,6067-6089,6121-6214,6900-6999,7020-7799,9920-9960,2898-2899,7151-7154,6215-6799,0800-0999.

For countries not mentioned above, please contact us to confirm if there are any shipping channels available.

Logistics Company

We work with USP Fedex、DHL、CDEK、 Collaboration with Sagawa and others.

Courier Number

After you confirm the photos of the physical doll factory, we will arrange for shipment and send you a tracking number within three working days.

Track your package on the following website:

17track (Integrated logistics tracking website):www.17track.net/en

UPS :  www.ups.com

Federal Express : www.fedex.com

*If your doll does not arrive at the expected time, please contact

Return Policy 

See also Return Policy