Return Policy

We take pride in providing high-quality products and excellent customer service. However, due to the nature and hygiene considerations of our love dolls, we must inform you that we have a strict "no return" policy for all love dolls sold on our platform.

Please read and understand the terms and conditions of this policy before making a purchase.

1. Hygiene and health issues:

·Physical dolls are intimate products that come into direct contact with the human body. To ensure the safety and well-being of all customers, we do not accept returns once the product is opened or used· We provide detailed photos and videos before packaging for customers to conduct final review before shipment.

·Each physical doll is manufactured and sealed in its original state, and we cannot guarantee the integrity of the product after leaving our factory.

2、Product customization:

·Many of our physical dolls are customized or personalized according to personal preferences and requirements. Once the order is processed and production begins, we cannot accept returns.

3.Discretionary power and privacy:

·Given the sensitivity of physical dolls, we prioritize the privacy of our customers. For hygiene and ethical reasons, we will not resell or reuse returned physical dolls. Therefore, in order to maintain customer confidentiality, we cannot accept returns.

4.Damage or defect:

·Before shipping each physical doll, we ensure a thorough quality inspection. If the product you receive has manufacturing defects or damage during transportation, please contact our customer support team immediately within 3 days of receiving the product. We will evaluate the situation and work with you to find appropriate solutions, such as repair or replacement.

5. Order cancellation:

·If you wish to cancel your order, please contact our customer support team immediately. Orders can only be cancelled before the production process begins.

·Please read the shipping policy before placing an order. We will not be responsible for PayPal transaction fees for full refunds due to non quality related issues such as dislike, incorrect orders not being repurchased, or changing minds. These costs will be borne by the buyer. In this case, we will process a full refund based on the actual amount received through PayPal (minus transaction fees).

We understand that purchasing physical dolls is a significant decision, and we strive to provide all necessary information and support to help you make the right choice. Please contact us. Our team can answer any questions or concerns you may have before purchasing.

By continuing to purchase, you acknowledge and accept the terms of this physical doll return policy. If you do not agree with these terms, we kindly request that you do not complete the purchase.

Thank you for your understanding and cooperation.